โšก Systems Architecture & MIS Leadership

Architecting Systems.
Automating Operations.

I transform operational complexity into autonomous digital infrastructure. Designed & deployed an 18+ module internal analytics platform for an 80-member organization, directed โ‚น75 Cr monthly sales operations, and cut reporting effort by 80%.

System Active ยท Ready to Explore
24
Operational Modules Built
Across AI, Analytics, Web & Ops
80+
Team Members Served
80-member org decision layer
โ‚น75Cr
Monthly Sales Managed
BFIL divisional revenue target
80%
Manual Effort Saved
Google Apps Script automation

Tailor Candidate View

Select a focus profile to customize highlights, statistics, and downloadable resume files.

Operations & Strategy Leader

I scale operations, drive strategy, and manage cross-functional teams.

Download Tailored CV

Operations and Strategy professional with 3+ years on the senior management team of a multi-company distribution group, driving business performance across an 80-member cross-functional organisation.

Key Proven Outcomes

Core Competencies

Key Statistics

High-Impact Bento Showcase

Key flagship systems driving organizational efficiency, revenue, and automation.

MOD_05 Flagship Platform

18-Module MIS Analytics Platform

Full decision-support layer built from scratch for an 80-member multi-company organization. Replaced manual spreadsheets with automated Google Apps Script pipelines and Looker Studio dashboards.

18+
Live Modules
80%
Effort Saved
0
Consultants
MOD_01 AI Voice System

AI Voice Mock Interview Simulator

Interactive, real-time voice interview sandbox using Web Audio API and Gemini LLM to model high-pressure candidate interviews.

~$0.05
Cost per Interview
MOD_03 Full-Stack B2B

B2B Order Book Portal

Lightweight B2B ordering SPA reducing order booking time from 8 mins to 45 seconds with zero server fees.

MOD_04 Real-Time Logistics

Workforce Dispatch Hub

Real-time workforce allocation SPA with drag-and-drop worker dispatch and sub-second SLA delay alerts.

MOD_09 Operations Optimization

500 SKU Catalogue Rationalisation

Pruned bloated SKU inventory from 500 to ~400 lines, cutting customer shortage complaints from 17 to 2 while driving a 20% sales uplift on rationalized lines.

All 24 Operational Modules

Full visibility into every system, automation workflow, dashboard, and full-stack app built by Pratap Jindal.

Perspective Lens:
Showing 24 of 24 modules Current Lens: Strategy & Business Value

Work Experience

A proven trajectory of building operational systems, scaling teams, and managing high-stakes revenue.

Management Analyst โ€” Strategy & Operations

Group Biopolis (Biopolis + Ultrapolis)

SEP 2023 โ€“ PRESENT
  • Directed the end-to-end design and rollout of an 18-module internal analytics platform serving as the primary decision-support layer for an 80-member organization.
  • Owned reporting infrastructure across 4 operational functions: commissioned and deployed 13 Looker Studio dashboards used daily by senior leadership.
  • Built a custom Chrome Extension (Manifest V3) to bypass Google's 15-minute cache delay, enabling real-time operations decisions.
  • Drove an 80% reduction in manual reporting effort organization-wide by designing and deploying end-to-end Apps Script workflow automation.
  • Led inventory rationalization across 500+ SKUs, reducing active lines to ~400 and cutting shortage complaints from 17 to 2 while driving a 20% sales uplift on rationalized lines.

Divisional Manager

Bharat Financial Inclusion Ltd (IndusInd Bank Subsidiary)

SEP 2022 โ€“ FEB 2023
  • Led a 72-member field division managing 7,500+ clients across 10 regions; delivered INR 75 Cr monthly sales targets consistently within 2 days of each cycle.
  • Diagnosed chronic low field throughput using Maslow's Hierarchy of Needs, redesigning the incentive structure to hit 40% of target in a single weekend.
  • Replaced punitive metrics with a Challenge and Reward system, lifting field lead conversion by 25%.

Customer Delight Intern

Zolostays Property Solutions Ltd

FEB 2021 โ€“ MAY 2021
  • Handled 2,000+ support tickets with 99.95% accuracy and 95% SLA compliance.
  • Streamlined refund workflows through structured process documentation, reducing delay tickets by 60%.

Software & Digital Products

Web apps and publishing engines built under the pseudonym Poker Hearts.

AI Web App

PrepMaster AI

A single-page AI exam preparation tool supporting multiple LLM backends. Built with pure Vanilla JS and Zero build dependencies for instant loading.

Reading Workspace

Poker Hearts Reader

Client-side document reading workspace for EPUB, PDF, and DOCX files with zero server cost. Features IndexedDB state preservation and offline text-to-speech rendering.

Audio Engine

Blogger Audio Reading Suite

Static Blogger template transformed into a continuous audiobook platform with stone-slab themes, background ambient music auto-ducking, and JSON full-text search.

Ready to automate, optimize & scale?

Open to senior roles in Strategy & Operations, Management Analysis, and MIS Leadership. Based in Panchkula, India โ€” open to relocation to Europe, Australia and North America.